Support
We are sorry to hear you are experiencing an issue with your product.
Our technical support team will help you get this resolved, and in many cases, we can do this without the item needing to be returned.
Please start by completing the form below with as much detail as possible. This allows us to review the issue properly and advise on the next steps. Depending on the problem, we may ask you to complete a few simple checks or troubleshooting steps before confirming whether the product needs to be returned.
The more information you provide at this stage, the quicker and easier it is for us to help you.
We aim to review all fault reports within 12 working hours. Many issues can be resolved remotely at this stage.
If an item does need to be returned to us for inspection, we aim to complete this within 5-7 working days of receiving it.
Submit A Support Ticket
Our tech team are most effective by email.
Please refrain from using live chat or telephone where possible.
However, if you do need to contact us please see our details on the below link.
Frequently Asked Questions
Can I get technical support by phone or live chat?
Can I get technical support by phone or live chat?
Our technical team work best via email.
We have years of experience of technical support and have crafted easy to follow troubleshooting steps which make it much easier for you to complete.
Our technical team may call you if the issue is more complex and requires further discussion but in most cases we can easily resolve issues via email.
Please do not use live chat for technical support, you will be re-directed to this form.
How fast do you reply?
How fast do you reply?
We are usually pretty fast and in most cases reply within 6-12 working hours.
We're open Monday to Friday 09:00 to 17:00 and our technical teams goal is to complete all requests as soon as possible!
We understand it's frustrating when things don't work so we'll do our best to get you up and running as fast as possible.
Will I need to do troubleshooting?
Will I need to do troubleshooting?
In most cases yes.
The majority of our support requests are resolved without requiring the item back.
We don't want to have to request the item back as much as you don't want to send it back, so please be open to the small number of troubleshooting checks our team may ask of you, they often resolve the issue and save unnecessary delays in returning the item.
Can I get technical support if my item is out of warranty?
Can I get technical support if my item is out of warranty?
Yes.
We won't be able to test it in house or replace it under warranty, but we will certainly try to help you as much as we can.
Can I get technical support if I didn't buy from you?
Can I get technical support if I didn't buy from you?
No, we'll need an order number to proceed with support in most cases (setup, faults).
We need to keep our technical team available for customers who've purchased from us to ensure we offer the best support available.
If you haven't bought from us but want to replace your faulty item with a new version or need technical advice on how a new product you want to buy will fit into your existing setup then please feel free to contact us by email or telephone and we'll be happy to help.