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Happy Sound Guarantee

You can purchase from K&B Audio with complete peace of mind.

We know that purchasing an audio product on the internet is not the easiest of tasks when you can't experience the sound quality.

Rest assured that we only sell quality products that we are happy to have in our own homes and all purchases come with full manufacturers warranty & a 60 day returns period which we call the Happy Sound Guarantee

 

THE HAPPY SOUND GUARANTEE

 

60 Day Returns

We know that our products are often project based, we know you might be buying it now for installation a few weeks down the line.

So we've extended our returns period from the UK legal standard 14 days to an industry leading 60 days!

You can return your order for any reason during this period.

Quite simply, if you are not happy with the speaker (or any other item!) that you buy from us then you can either;

1) Return all or part of your order and exchange or upgrade for a different product* or...

2) Return for a full refund**

Read Our Full Returns Policy

 

Expert Advice

When you buy from K&B Audio you'll also get access to free technical support before, during and after your project.

We can help you choose the right speakers for you along with setup and technical support from our in house audio experts.

You are also welcome to get your electrician to call us if they need assistance when installing.

Once you have your system installed we can also help with how to use it, how to get the most out of it and anything else you may need.

 

Returns Policy Summary

EU Standard K&B Audio
Returns Period 14 Days 60 Days
Standard Delivery Refund Yes Yes
Upgraded Delivery Refund No No
Free Return Label No No
Free Return Label If Faulty, Damaged Or Incorrect Yes, Within 14 Days Yes, Within 60 Days

 

Faulty  / Damaged Goods

In the unlikely even that your item is received damaged, incorrect or faulty please contact us in the first instance on 02393 190955 or by emailing us at sales@kbaudio.co.uk.

We will arrange a returns label / collection free of charge and replace the item ASAP.

 

* Upgrade costs must be paid in accordance with the prices shown on our website.

** You can return for any reason within 60 days, we do not provide free returns postage for unwanted items.

Read Our Full Returns Policy