Choosing audio online is easier when you have time to decide. Our 60 Day Happy Sound Guarantee gives you the option to return eligible products for a refund or exchange, with expert advice whenever you need a hand.
More Time To Find Your Sound
It can be difficult to choose speakers or a music system without hearing them in your own home. You might also be buying ahead of a room renovation or installation.
Our guarantee gives you 60 days from your order date to return eligible products if they aren’t right for you. You can open and test them, provided they meet the return conditions below.
Planning an installation? Check that everything suits your needs before fitting it, as products returned under the extended guarantee must remain in as-new condition.
Choose A Refund Or Exchange
If your purchase isn’t the right fit, you can return eligible items for a refund or exchange them for an alternative. You can return all or part of your order.
If you choose a more expensive replacement, you’ll pay the difference. If it costs less, we’ll refund the difference. Our team can help you choose an alternative if you’re unsure.
Expert Advice Before & After You Buy
Our team can help you choose suitable speakers, check compatibility and understand what you need for your setup.
Once your order arrives, we can help with connections, settings and everyday use. If your electrician needs advice about the audio equipment during installation, they’re welcome to contact us too.
Sometimes a small setup adjustment makes a big difference. If something doesn’t sound right, get in touch and we’ll help you work through it.
What Does The Guarantee Cover?
To qualify for our extended 60-day guarantee, products must be returned within 60 days of your order date and be:
- In as-new condition, with no scratches or damage.
- Complete with all accessories and manuals.
- In their original, undamaged packaging.
You cover the return postage for unwanted items. Where applicable, standard outbound delivery charges are refunded, but the additional cost of an express or premium upgrade is not refunded for a change-of-mind return.
Exclusions
Open Box, bespoke, custom-made and special-order items are excluded from the extended 60-day guarantee.
This guarantee is additional to your statutory rights. Its conditions and exclusions do not limit your statutory cancellation rights or your rights if goods are faulty, not as described or unfit for purpose.
Read our full returns policy for details, including the terms for Open Box and custom orders.
How To Use Your Guarantee
Complete the returns section of your packing slip, or download the printable form from our returns page. Include it with your item and follow the return instructions.
There’s no need to contact us before returning an unwanted item that meets our returns conditions.
Faulty, Damaged Or Incorrect Items
Please contact us before sending these items back so we can help and arrange the return at our cost. Faulty-goods rights are separate from the 60-day guarantee, and products also include a manufacturer’s warranty.
Need Help Choosing?
Tell us about your room, your equipment and how you like to listen. We’ll help you find a suitable setup or answer questions about your purchase.
Call 02393 190955
Monday to Friday, 9am–5pm.
