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Contact Us

Please visit our help pages for answers to some of the most commonly asked questions.

What Can We Help You With?

  • Pre-Sales Advice

    Have questions about a product or need some guidance on the best buy?

  • Delivery

    For help tracking your order or arranging collection from one of our warehouse.

  • Returns

    If you need assistance with refunds, returning a product, or after-sales care.

Frequently Asked Questions

Pre-Sales Advice

How Can I Learn More About Home Audio?

We pride ourselves on the level and quality of content that we're constantly creating. Our product pages are detailed with all installation instructions and user manuals. The vast majority of questions have been answered via buying guides, blog posts and our Audio101 series. Visit the Audio101 homepage to start learning.

Can You Help Me Choose A System?

Yes absolutely, please feel free to complete our audio consultation request or simply email, call or live chat us for more help.

Do You Have A Shop Or Showroom?

No, at present we do not have a shop or showroom. We do however have a warehouse and offices based on the South Coast near Portsmouth. You are welcome to Click & Collect orders if you live locally.

Delivery

Do You Offer Free Delivery?

Yes, all orders over £99 are eligible for free mainland UK delivery. Please see our delivery page for full details.

Do You Ship Internationally?

No, we only ship within the UK & Ireland. Please see our delivery page for full details.

Faults & Returns

How Do I Return My Order?

You can return all, or part, of your order with 60 days from date of purchase in accordance with our Happy Sound Guarantee. Please see our returns page for full details.

How Long Do I Have To Return An Order?

You can return all, or part, of your order with 60 days from date of purchase in accordance with our Happy Sound Guarantee. Please see our returns page for full details.

My Item Is Faulty, What Do I Do?

If your item has developed a fault then we are here to help. Please contact us, preferably by e-mail, and state the problems you are experiencing along with pictures if relevant. Our team will assist ASAP to get your issue resolved. Please see our contact page for full details.

Get In Touch

Our Contact Details

  • Our Address

    TECH4 Homes Ltd
    Unit 6 Glenmore Business Centre
    Gosport, PO13 0FJ

    Note that we are a warehouse only and do not have a shop or showroom.

  • Contact Details

    T. 02393 190955

    E. sales@kbaudio.co.uk

  • Opening Hours

    Monday - Friday

    09:00 - 17:00