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Help & FAQs

Below you'll find some of frequently asked questions.

If you have any further queries please contact us by email, live chat or by calling 02393 190955.

FAQs

Delivery FAQ's

Is The Item In Stock?

We keep all of our best selling items in our Gosport warehouse ready for fast deliveries.

On the product pages we have a delivery timer which states the expected dispatch date.

In stock items will have "Express Delivery" options available at checkout.

We also operate a Click & Collect service, if the item you are looking at is available for Click & Collect then it is definitely in stock ready to ship.

If the item shows as in stock but does not have click & collect available then it is usually sent directly from the supplier and usually arrives within 2-3 working days.

Our team work hard to keep all items in stock and available, in the unfortunate event of an item being unavailable we'll get in touch ASAP to discuss our options.

How Much Is Delivery?

All UK orders over £99 have the option for free standard delivery.

Our delivery rates can be seen on this page: Delivery Info

Why Has My Order Come In Multiple Packages?

Sometimes you may receive your order in multiple packages at no extra cost.

This is because we often ship products directly from manufacturers or from our separate fulfilment warehouse.

Most commonly all items will be received at the same time however sometimes the deliveries are at different times.

Can I Track My Order?

Yes in most cases as the majority of orders are updated with a tracking number.

We mostly use DPD, Parcel Force & Royal Mail for our deliveries. 

Some items are sent directly from manufacturers and may not include a tracking number however we do aim to provide tracking for the majority of orders.

Do You Ship Internationally?

As of June 2021 we are only shipping within the UK due to Brexit complications.

We are able to ship into Northern Ireland but you will need to contact our team to arrange a quote.

Please be aware that some of the brands we sell are restricted to UK sales only.

Product FAQ's

Can You Help Me Design My System?

Yes absolutely.

We create a lot of bundles for 90% of scenarios to make it easy to choose.

You'll also find a significant amount of helpful content in our Audio 101 help centre.

Finally, you can also request further help with your project using our audio consultation form.

Are K&B Audio Authorised Retailers?

Yes, we are a real UK company (TECH4 Homes Ltd) with our own warehouse on the South Coast.

We have authorised accounts with numerous UK distributors for top home audio brands.

Every brand available at K&B Audio comes with full support and warranty.

Do You Price Match?

Yes, we will try our best to price match for you - but can't always guarantee it.

Please contact our team and send us a link to a competitors price.

We will price match where possible provided that the competitor is a like for like UK VAT registered company, they must be an authorised retailer and the product must not be on sale or clearance.

Do K&B Audio Offer Installation Services?

At present we do not offer installation services.

Most of our products are designed for DIY or electrician/light trade installation.

Our expert team are here every step of the way to help with technical questions.

Returns & Issues

What Happens If My Item Is Faulty?

We are here to help. In the first instance please contact our team so we can run through some checks on the phone.

We can then assist with the warranty claim with the manufacturer on your behalf.

All warranties are with the manufacturer directly, not K&B Audio, however we will assist every step of the way.

Please note that if your item is out of warranty we are unable to help with a replacement.

Can I Return My Order?

Yes, we offer an industry leading 60 day returns policy called the Happy Sound Guarantee.

Learn about our returns details here.

My Delivery Is Missing An Item, What Do I Do?

In the rare event that your order is missing an item please contact us in the first instance.

Our warehouse features CCTV cameras over all packing benches so we can easily check parcel contents and advise further.

How Long Do Refunds Take?

If you, or we, cancel and refund an order then your monies are returned to your original payment method.

For credit/debit card this is usually within 3-5 working days and PayPal is usually instant.

We aim to process all returns within 48 hours of them being received by our warehouse team.

How Do I Cancel My Order?

If you need to cancel an order please contact our team on 02393 190955 ASAP.

Our warehouse runs extremely efficiently and orders are usually dispatched within hours of being received so it is vital that you contact us as soon as possible.

If your item has already shipped then unfortunately we are unable to cancel it and the item will need to be returned to us for refund.

Still Looking For Answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.