Black Friday Price Promise & Extended Returns
Buying a Christmas gift or shopping early in the Black Friday offers? Our extended Christmas returns give you extra time to return unopened November purchases, while our 60 Day Happy Sound Guarantee covers eligible December orders.
Extended Returns For November Orders
Orders placed between 1 and 30 November 2026 inclusive qualify for our Christmas extension. If your item is unopened and you would like to return it, contact us by 31 January 2027 with your order number to arrange a refund or exchange.
To qualify for this seasonal extension, items must be:
- Unopened, with any original seals intact.
- In as-new condition, complete with all accessories and manuals.
- In their original, undamaged packaging, with no tape or writing on the product box.
You cover the return postage for unwanted items. We recommend a tracked and insured courier and protective outer packaging.
Has the gift been opened? Opened items follow our usual 60 Day Happy Sound Guarantee, subject to eligibility and condition requirements. The 60 days run from your order date, not Christmas Day or the day the gift is opened.
December Orders
Orders placed between 1 and 31 December 2026 inclusive follow our usual 60 Day Happy Sound Guarantee. Eligible products can be returned for a refund or exchange within 60 days of your order date, subject to our standard returns conditions.
Your December return window may run into February. The November deadline of 31 January does not shorten your usual 60-day period.
Need A Different Gift?
If you would prefer another model, colour or system, let us know when arranging your return. Our team can help you choose an alternative.
If the replacement costs more, we will send you a payment link for the difference. If it costs less, we will refund the difference. Exchanges depend on availability and are arranged once your return has been received and checked and any additional payment has been made.
How To Arrange Your Return
Using the November Christmas extension? Email sales@kbaudio.co.uk by 31 January 2027 with your order number, the items you would like to return and whether you prefer a refund or exchange. Our team will explain the next steps.
Returning within your usual 60-day period? Follow the instructions on our returns page, where you can find the returns form, address and packaging guidance.
Faulty, Damaged Or Incorrect Items
Please email sales@kbaudio.co.uk before sending your item back. We cover return costs for faulty, damaged or incorrect items and will help arrange the return.
This seasonal offer is additional to your statutory rights and does not affect them. For full details, see our refund policy.